Refund and Returns Policy

Effective Date: July 31, 2026

Welcome to xbfvlhcp ("we," "our," or "us"). Thank you for shopping at https://xbfvlhcp.shop. Customer satisfaction is our priority, and this Refund and Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is damaged, defective, or you received the wrong product.
• The item is unused, unworn, and in its original condition.
• The product is returned in its original packaging with all tags, accessories, and documentation.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or customized products
• Clearance or final sale merchandise
• Perishable goods (if applicable)
• Products damaged due to misuse, abuse, or improper care

How to Request a Return

Before returning any item, please contact our customer support team.

Email: contact@xbfvlhcp.shop

Please include:

• Your order number
• Your full name
• A description of the issue
• Photographs of damaged or incorrect products, if applicable

Our support team will respond within 2 business days with return instructions.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We replace products only if they are defective, damaged, or incorrectly shipped.

Return Shipping Costs

• We cover return shipping costs for returns resulting from our mistake.
• Customers are responsible for return shipping costs for all other approved returns unless otherwise required by law.